Education
University of Colorado at Colorado Springs
Colorado Springs, Colorado
- B.A., English, 2011
- Summa Cum Laude with Highest Distinction (GPA 3.973)
Pikes Peak Community College
Colorado Springs, Colorado- A.A., English, 2009
- Summa Cum Laude (GPA 4.0)
Experience
Avalanche Roofing & Exteriors - Office Manager
July 2012-Present
- Oversee the day-to-day operations of the front office
- Responsible for maintaining and coordinating interdepartmental communication
- Currently designing and implementing a paperless project management system
- Create invoices and submit them to insurance companies for final billing
Avalanche Roofing & Exteriors - Phone Pro
May 2012-July 2012
- Answered inbound calls to set new appointments and made outbound calls to retain and reset previous ones
- Designed and implemented a paperless appointment scheduling system
Villa Sport Athletic Club and Spa – Villa Kids Teacher
January 2011-Present
- Work the front desk and perform duties such as answering phones, scheduling reservations for special events, checking parents and children into the facility, and handling confidential client files
- Co-teach and supervise groups of children ages 6 weeks to 12 years old
Fountain of Youth – Assistant Manager
June
2008-January 2011
- Wrote and designed store flyers, signage, and product handouts
- Oversaw the daily operations of a gift shop during independent shifts
- Maintained excellent customer service and worked towards daily sales goals of $400
- Trained new employees
Learning Community Workshops - Public Speaking
August 2007-Present
- Presented at the National Chair Academy, Colorado Community Colleges Annual Symposium, the Colorado Association for Developmental Education, and Faculty Professional Development at Community College of Aurora
Doggie Dude Ranch – Kennel Assistant
January
2007-July 2007
- Managed and operated kennel and front office
- Performed duties ranging from scheduling reservations and setting up the kennel database to cleaning the facilities and caring for up to thirty dogs at a time
Rocky Ridge Elementary School – Volunteer
August
2005-Present
- Front office receptionist (answering telephones, placing faxes, making copies, creating documents, etc.)
- Compiled and edited the school-wide safety manual
- Provide assistance where needed throughout the school